Artisana - For Home, For Life.
We pride ourselves on quality of service and are committed to providing a high level of customer service that exceeds that you would expect from other retailers.
From our various customer questionnaires conducted over the last 3 years, we know that our customers value service as much as price.
That's why we regularly check our prices against our competitors and perform bi-monthly reviews of our packaging and customer service to make sure we are doing the best we possibly can.
All of the products we sell are guaranteed for at least 60 days from day of purchase against defects.
We also offer a no quibble, 365 day, money back guarantee on all items. If for any reason you do not wish to keep your item(s), you can return them for a full refund. (Note: Items must be returned unused and in their original packaging – refund value may be affected if items are not returned in a resalable state)
All of our products ship from warehouses here in the UK and we aim to respond to all customer service emails within 24 hours.
During checkout, we will collect your name and address details for delivery purposes. This will only be used by us and not distributed in any way to any other company or people. The information will solely be used for delivery of your item(s). We will also collect your email address for communication of your order details plus you can also tick to be included in our newsletter if you wish. All information is kept on a secure system and should you wish to alter them in any way, then please contact us.
Note: We do not store credit card details nor do we share customer details with any 3rd parties
We can normally ship items worldwide but this may be affected by the size or manufacturer restrictions on some products.
Once your item has been despatched, you will receive an email and your account updated with tracking details and the shipping companies information.
We do offer free returns on some items for UK customers. Please contact us via the Delivery/Returns page for a returns label or more information. Some items may not be able to be returned due to them being made specifically for the customer. You have upto 365 days to return items for any reason, however, they must be in their original packaging and fit for re-sale to obtain a full refund. We may deduct upto 50% of the items value if any damage has occurred or the item is not fit for resale. If you wish to cancel an order, please contact us as soon as possible.
If you wish to contact us, please use the details on the contact page.
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